Terms and Conditions Policy
Welcome to Realz. This Terms and Conditions page sets out the rules that govern access to and use of our casino and sportsbook services, and defines the relationship between us and account holders. It explains account responsibilities, eligibility, deposits and withdrawals, promotions, acceptable use and how disputes and updates are handled. Read these terms before registering or placing any real-money wagers. By creating an account or using the site you accept these terms and any updates published here. If you do not agree you must not use the platform.
Account responsibilities
Provide accurate personal information during registration and keep details up to date. Only one account per person is permitted. Protect login credentials and notify us immediately of any unauthorised access. We may restrict, suspend or close accounts for breach of terms, suspected fraud, duplicate accounts or abusive behaviour.
Verification
KYC verification is required for withdrawals or as requested to meet legal obligations. You must supply valid ID and proof of address when asked. Withdrawal requests may be withheld until verification is complete.
Eligibility requirements
Account holders must meet minimum age and local legal requirements to gamble. Eligible users are required to be at least 18 years old. Access and account availability depend on your place of residence and applicable law. Restricted territories are listed in the full Terms and Conditions.
Acceptable use of the service
Use the site for lawful, personal gambling only. Do not attempt to manipulate games, exploit software, use bots, or collude with others. Chargebacks, money laundering, fraud or any activity intended to bypass limits or system controls is prohibited. Respect staff and do not misuse support channels.
Bonus and promotion rules
Promotions are governed by specific bonus terms published with each offer. General principles: bonuses and free spins are subject to wagering requirements, time limits and maximum bet rules. Typical wagering ranges from 35x to 40x on bonus funds. Slots usually contribute fully towards wagering, while table and live games contribute less. Bonuses may be limited to certain games and are void where prohibited.
Deposits and withdrawals
Accepted payment methods include major cards, e-wallets, bank transfer, POLi, Neosurf and select cryptocurrencies. Minimum deposits generally start from NZ$20–NZ$25 depending on method. Minimum withdrawals are typically NZ$20–NZ$25. Withdrawals are processed subject to verification and applicable limits.
Limits and fees
Maximum withdrawal limits and daily caps may apply and large wins may be split in line with our risk and compliance policies. We do not typically charge withdrawal fees, but third-party payment providers may apply their own charges. Processing times depend on the chosen method.
Dispute handling
Report disputes to customer support via live chat or email. We will review claims and respond in accordance with these Terms. Where required by law or licence conditions, disputes may be escalated to the relevant authority or independent adjudicator named in the full Terms and Conditions.
Updates to the terms
We may update these Terms from time to time. Changes take effect when published on the site or communicated to your account. Continued use after changes constitutes acceptance. Check the Terms before placing wagers or using account functions.