Contact our team
Need help? Support is available to assist with account questions, deposits and withdrawals, technical concerns or general feedback. Use live chat for quick replies, email for documents and account queries, or call our local line for urgent matters. Submit KYC documents via the cashier or attach them to support emails for secure account help. Our team will guide you through account checks, bonus queries and payment follow-ups. Contact us through the channels below for prompt assistance and clear next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email support) |
| General enquiries | [email protected] (general info, billing) |
| Affiliate enquiries | [email protected] (partner programme enquiries) |
| Phone | +64 9 372 4183 (local support line) |
| Working hours | Live chat 24/7 · Email Mon-Fri, 09:00-18:00 NZST |
Contact by email
Email is our preferred contact method for detailed requests, account issues or situations needing explanations or documents. Please include a clear subject line, your account ID or reference and up-to-date contact details to avoid delays. Attach supporting documents as PDFs or clear photos. We aim to respond promptly once we have all required information.
Send us a message
Response Time
Support requests are normally handled swiftly. Most inquiries are answered within one business day via live chat or email. For complex account, KYC or payment issues we may need extra time to investigate; these can take longer depending on their nature. We’ll keep you updated by email and in your account while we work on a resolution.
Feedback
Share feedback, suggestions or ideas to improve Realz. Use the feedback form or live chat to tell us what’s missing or what could work better. Every submission is reviewed carefully and used to shape site updates, fixes and promotions. Your input helps improve navigation, games and offers - thanks for helping us make Realz easier to use.