Safer Gambling

We take responsible play seriously. At Realz we aim to keep gambling safe and manageable for everyone who uses the site. This page explains our commitment to safer play, the practical tools we make available, and how to get help if gambling stops being enjoyable. We promote clear limits, time-outs and self-exclusion options, and encourage users to make informed choices. Responsible play is part of account use and helps protect you and others from harm.

Realz Responsible Gambling

Realz Responsible Gambling is about practical measures and clear options. The goal is to reduce risk and give you control. We support account-based limits, voluntary breaks and access to support organisations. If you need assistance, contact our support team for options that match your situation.

Player Protection Principles

Protecting minors and vulnerable people is mandatory. Only customers aged 18 and over may register. Identity checks may be required to confirm age and identity. Personal data is handled securely and used to help maintain safe play and comply with regulatory requirements.

Tools to Manage Gambling Activity

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. Limits can be adjusted within account settings where available or by contacting support for assistance.

Loss limits

Loss limits let you cap net losses over a period. Use loss caps to prevent chasing losses and to keep wagering within a budget. Apply or amend limits through account controls or by asking support to help.

Time limits and session breaks

Session time-outs and cool-off periods help limit play time. Use short breaks during sessions and longer cool-offs when needed to regain perspective. Regular breaks are recommended as a practical control.

Self-exclusion

Self-exclusion provides a temporary or longer-term block on account access. If you choose self-exclusion, contact support or use the available account option to arrange it. Self-exclusion is a recognised step to pause play and consider next steps.

Recognising Problematic Behaviour

Look out for signs such as spending more than planned, chasing losses, neglecting work or family, borrowing money to gamble, feeling anxious or secretive about play, or trying to hide activity. Noticing one or more signs is a prompt to act and seek support.

Guidance for Staying in Control

Set a clear budget before you play and stick to it. Use deposit and loss limits. Take regular breaks and avoid gambling when stressed or under the influence. Don’t treat gambling as a way to solve financial problems. Keep gambling funds separate from everyday finances and review activity regularly.

Access to Professional Help and Support Organisations

If gambling stops being fun, seek help from local support services such as Gamblers Anonymous, national gambling helplines and local health providers. Our support team can point you to organisations and resources in your area. For immediate crisis support, contact local emergency or mental health services.